Casino Grand Bay - Full Review
Casino Grand Bay offers their players some of the largest
progressive jackpots in the online entertainment industry.
With over $1,000,000 in total up for grabs, just imagine what you could do
if lady luck smiles on you today.
Software: Microgaming
Signup Bonus: $100 Matching
Number of Games: 20+
Phone Number: 800-253-5048
Support Email: support @ casinograndbay.com
|
Ovarall Rating: |
Deposit Options: Firepay | Credit Card | echeck | citadel | ukash | EcoCard | Neteller | InstaDebit | Click2Pay | UseMyBank | Entropay
Security: Security is tight at Casino Grand Bay. So tight in fact, that it can be difficult for new players to start wagering with real money, but this is a good thing. Casino Grand Bay requires you to confirm your identity by making a telephone call to their 800 number, or they will call you. You will usually receive a phone call within one hour after your initial deposit. After that, they won't phone you any more.
As for website security, Casino Grand Bay uses 128 bit encryption, with state of the art security measures. Your money and identity is safe at Casio Grand Bay.
Overall Security: 9 out of 10.
Customer Support: Although Casino Grand Bay's customer support is responsive, they don't seem to be all that helpful when making withdrawl attempts. If you are to withdraw by check, they will ask for documents such as Driver's License, and a Utility Bill. This is ok for security purposes, but they never seem to receive the documents. This form of delay appears to be a stall tactic in order for you to re-deposit your funds. You are better to go with an alternative electronic means of withdrawl, which has been reported to be as quick as 2 hours.
Overall Customer Support: 6 out of 10.
Reputation: From what we have discovered, we are getting mixed messages about Casino Grand Bay. The main problem seems to be with customers making thier initial deposit, then getting their account locked down for Security reasons. This issue is resolved by phoning the casino's support line to confirm your identity, however this matter is not disclosed up front so this leaves the customer surprised and annoyed. Withdrawls are handled very quickly at Casino Grand Bay as long as you don't request a check. If you can set up a QuickTender account, your withdrawls will be processed very quickly.
Overall Reputation: 7 out of 10.
Total Score: 23 out of 30 - 76%
Last Editted: April 28, 2008